Customer Experience Host

Responsibilities

• Greet members and their pets to make them feel at ease
• Create a calm, friendly, and memorable experience during visits
• Support members with digital tools including bookings, the app, and membership queries
• Maintain a welcoming and organized space
• Provide attention and affection to visiting dogs and cats
• Assist in refining and improving operational processes

Requirements

• Natural extrovert with friendly and engaging personality
• Client-centric communication style with warmth and flair
• Organized with a keen eye for detail
• Confident using technology and digital tools
• Genuine passion for delivering outstanding customer experiences
• Love for dogs and cats

About the Company

Pickles is on a mission to create the future of veterinary and pet health care. Through a unique membership approach and clinic design, we provide our team with the time and capacity to deliver a higher level of care for pets and owners alike.