Customer Experience GTM Lead

Responsibilities

• Develop and drive a go-to-market strategy tailored to the Northern California market
• Create demand through thought leadership, speaking engagements, and industry events
• Partner with Client Partners and Sales Executives to identify and pursue CX opportunities
• Serve as a Solution Lead or Subject Matter Expert during client pursuits
• Own a revenue target of $15M and manage financial growth projections
• Mentor a team of direct reports and practitioners within the CX capability
• Contribute to project delivery through billable roles as a Delivery Solution Lead or SME

Requirements

• Proven experience executing account-based growth strategies in professional services or consulting
• Deep expertise in at least one CX discipline (e.g., Product Strategy, Service Design, or Experience Design)
• Strong executive presence with the ability to engage CXOs and CMOs as a peer
• Demonstrated ability to build relationships and navigate complex stakeholder environments
• Strategic thinking skills to connect market needs to capability strategy
• Experience in the Northern California technology market and its decision-making landscape

Benefits

• Meaningful time off and paid holidays
• 401(k) with company match
• Highly subsidized health, dental, and vision coverage
• Parental leave and adoption/fertility assistance
• Yearly $350 reimbursement for well-being-related expenses
• Discounted home, auto, and pet insurance

About the Company

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.