Customer Experience GTM Lead

Responsibilities

• Define and scale Customer Experience (CX) go-to-market strategies specifically for the Amazon account
• Build and maintain high-quality pipelines and lead complex, transformational enterprise pursuits
• Develop thought leadership and represent Slalom at industry events and conferences
• Partner with client partners and sales executives to identify and pursue technology-led CX opportunities
• Lead and mentor cross-functional teams of strategists, designers, and technologists
• Act as a Solution Lead or Subject Matter Expert (SME) to ensure successful project delivery and client impact
• Manage financial projections, growth targets, and resource planning for the CX capability

Requirements

• Deep expertise in Customer Experience, including strategy, design, or technology
• Proven track record of closing complex, transformational deals with enterprise clients
• Strong executive presence with the ability to build trust in C-suite environments
• Experience leading and influencing within complex, matrixed organizational structures
• High tolerance for ambiguity and the ability to navigate gnarly, complex client challenges
• Exceptional storytelling and communication skills to translate technical complexity into compelling narratives

Benefits

• Meaningful time off and paid holidays
• Parental leave
• 401(k) with company match
• Highly subsidized health, dental, and vision coverage
• Adoption and fertility assistance
• Yearly $350 reimbursement for well-being-related expenses
• Discounted home, auto, and pet insurance

About the Company

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.