Customer Experience Executive

Responsibilities

• Handle inbound and outbound calls professionally and efficiently via the call centre
• Manage hotel room reservations, including amendments, cancellations, and guest inquiries
• Coordinate dining reservations and maintain accurate booking records
• Provide detailed information regarding hotel facilities, services, promotions, and events
• Communicate guest requests and special requirements to relevant departments
• Resolve guest concerns and escalate issues when necessary
• Update reservation systems accurately and maintain proper documentation
• Support upselling initiatives to maximize room and dining revenue
• Ensure compliance with hotel policies, procedures, and service standards

Requirements

• Minimum 1 year of experience in hospitality, reservations, customer service, or call centre operations
• Proficiency in Opera PMS
• Proficiency in Microsoft Office applications
• Fluent in written and spoken English
• Strong interpersonal, organizational, and problem-solving skills
• Ability to work under pressure and manage multiple tasks effectively

Preferred Qualifications

• Diploma or Degree in Hospitality Management, Business Administration, or a related field

About the Company

PALAZZO VERSACE DUBAI offers a luxury hospitality experience, delivering world-class service and sophisticated environments for discerning guests.