Customer Experience Executive

Responsibilities

• Proactively engage first-time customers through calls and emails to encourage second orders
• Guide customers on best practices to maximize service value
• Conduct post-shipment interviews to understand customer experience and pain points
• Identify early signals of dissatisfaction or drop-off risk
• Design and present tailored second-order offers based on usage patterns
• Execute targeted re-engagement actions for at-risk customers
• Collaborate with internal teams to improve early-stage retention

Requirements

• Bachelor’s degree in Business, Communications, Marketing, or a related field
• 1–3 years of experience in customer experience, success, onboarding, or retention
• Strong communication and relationship-building skills
• Ability to conduct structured interviews and guide customers
• Data-aware with ability to track customer behavior and engagement outcomes
• Experience in SaaS, logistics, e-commerce, or subscription services is a plus

Benefits

• TOEIC language allowance
• Performance bonuses
• Health insurance
• Company holidays
• Free parking
• Quarterly parties and career growth opportunities

About the Company

FASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, USPS, and ThailandPost.