Customer Experience Enablement Manager

Responsibilities

• Lead the design, development, and implementation of training initiatives for the Expansion Team (50+ Account Managers)
• Execute new hire onboarding programs and role-specific certifications
• Develop tailored live and self-paced training modules, including online tests and role-playing
• Deliver upskilling programs, bootcamps, and cohort-based training for existing staff
• Facilitate group workshops and one-on-one coaching sessions
• Partner with subject matter experts to ensure content alignment with organizational goals
• Track training effectiveness through knowledge retention, certification rates, and real-world application
• Define repeatable frameworks for expansion conversations and provide system training for pipeline management

Requirements

• 3+ years of experience in training, coaching, or learning and development
• Experience in a Customer Experience or customer-facing environment
• Proven track record with onboarding and upskilling programs (cohort-based/bootcamp models)
• Experience developing various training formats from live workshops to self-paced courses
• Ability to track training effectiveness using data-driven adjustments
• Proficiency with Learning Management Systems (LMS) and digital training tools
• Native-level linguistic and cultural fluency in the specific region (Berlin/Ghent area)

About the Company

Lightspeed is a cloud commerce platform that helps merchants simplify, scale, and provide exceptional customer experiences. Serving retail, hospitality, and golf businesses in over 100 countries, Lightspeed unifies online and physical operations through a single commerce solution.