Customer Experience (CX) Practice Lead - Google Cloud (Gemini Enterprise)

Responsibilities

• Drive the definition and execution of go-to-market strategies for Gemini Enterprise CX to grow pipeline and expand accounts.
• Act as a trusted advisor to C-level stakeholders, shaping AI-driven customer experience transformation strategies.
• Lead AI-first CX strategy conversations and develop differentiated market narratives based on emerging trends.
• Partner with Google Cloud, sales, and delivery teams to align cross-functional efforts and deliver unified customer outcomes.
• Accelerate customer time-to-value by driving successful adoption and ensuring measurable business impact.

Requirements

• 10+ years of experience in presales, solution architecture, or technical consulting roles.
• Deep expertise in Google Cloud Platform (GCP), Customer Experience (CX), and Generative AI technologies.
• Strong executive communication and relationship-building skills for both technical and C-suite audiences.
• Ability to travel up to 50% of the time.

Preferred Qualifications

• Google Cloud certifications (e.g., Professional Cloud Architect, ML Engineer).
• Proven experience identifying AI use cases to solve complex customer challenges.
• Strong background in business case development and digital transformation roadmaps.
• Experience managing partners and hyperscalers in complex implementation projects.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Retirement savings plans (e.g., 401(k)).
• Paid time off including vacation, company holidays, personal days, and sick leave.
• Life and disability insurance.
• Employee assistance programs.

About the Company

Capgemini is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world. With over 340,000 team members in more than 50 countries, we leverage market-leading capabilities in AI, generative AI, cloud, and data to deliver end-to-end services from strategy and design to engineering.