Customer Experience (CX) Automation Lead

Responsibilities

• Build Python and SQL-based workflows to extract, clean, transform, and analyze customer data
• Use APIs to connect data from Salesforce, Qualtrics, support tools, product systems, and internal platforms
• Automate repetitive CX processes across VoC reporting, survey analysis, tagging, routing, summarization, and insight generation
• Apply AI, LLMs, and Agentic AI to classify feedback, detect sentiment, identify themes, and surface customer issues
• Build scalable workflows that improve CX data quality, speed, consistency, and actionability
• Document automation logic, data sources, assumptions, and process dependencies

Requirements

• 6+ years of experience in automation, data analytics, CX analytics, data science, or business operations
• Strong hands-on experience with Python, SQL, and API-based data extraction
• Experience working with structured and unstructured customer data
• Knowledge of AI automation, LLMs, NLP, machine learning concepts, or Agentic AI use cases
• Familiarity with Salesforce, Qualtrics, survey tools, support platforms, or customer databases
• Strong problem-solving skills with the ability to translate technical work into business impact

About the Company

SolarWinds is a people-first company dedicated to helping customers accelerate business transformation with simple, powerful, and secure solutions.