Customer Experience Coordinator

Responsibilities

• Deliver an exceptional journey to customers throughout the administration process from build to site start
• Establish strong networks with internal and external stakeholders
• Utilize technology, internal systems, and software to deliver a seamless customer experience
• Maintain accurate data entry in line with Customer Journey and Group policies
• Support the Construction team to achieve higher customer standards

Requirements

• High emphasis on customer service
• Caring and empathetic nature
• Well-developed communication skills
• High level of personal presentation
• Strong attention to detail
• Highly developed computer literacy skills
• Ability to prioritize and handle a large workload
• Strong work ethic and multitasking ability
• Professional phone manner
• Unlimited Australian work rights

Preferred Qualifications

• Qualifications in the building industry

Benefits

• Training, development, and mentoring
• Opportunities to grow within the organisation
• Lollies, coffees, lunches, and extravagant company events
• Diverse and inclusive team culture

About the Company

Mirrastone is Victoria's Number One builder in residential homes, consisting of brands including Sherridon Homes, Royston Homes, Soho Living, and Marque.