Customer Experience Coordinator

Responsibilities

• Understand and design new customer journeys for emerging customer segments
• Develop, implement, and optimize customer experience processes within the dealer network
• Lead initiatives that integrate physical and digital customer journeys to ensure a unified brand experience
• Support markets managing dealer quality programs with a focus on customer experience and operational efficiency
• Collaborate with cross-functional teams to identify opportunities for innovation and process improvement
• Support strategic projects aimed at enhancing customer engagement and loyalty
• Operate effectively in an ambiguous, complex, and dynamic environment

Requirements

• Degree in Engineering, Business Administration, Marketing, or a related field
• Fluent English
• Advanced Spanish
• Experience in quality frameworks and continuous improvement in customer experience
• Experience with customer journey management and mapping

Preferred Qualifications

• Green Belt certification

Benefits

• Diverse career paths and cross-departmental move opportunities
• Access to innovative learning platforms, seminars, and leadership training
• Tuition reimbursement programs
• Comprehensive benefits package to support employee well-being

About the Company

Nissan is an innovation company that combines industry-leading thinking with performance, value, efficiency, safety, and style. With over 150 million vehicles produced globally, we are committed to enriching the lives of our employees and customers through cutting-edge transportation solutions.