Customer Experience Coordinator

About the Company

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Founded in 2017, Clutch is on a mission to reinvent the way people buy, sell, and own cars.

Responsibilities

• Deliver a uniquely special experience to customers inside the facility
• Act as the face of the company by addressing customer needs and resolving issues
• Inspect vehicles with a sharp eye for detail to identify potential issues
• Accurately complete customer paperwork and maintain thorough notes in the tracking system
• Assist team members with various tasks as necessary

Requirements

• High school diploma or equivalent
• 2+ years of customer-facing experience
• Class 5 License with no restrictions
• 3 years of clean driver’s abstract with no major infractions
• Clean criminal background check
• Legally authorized to work in Canada
• Availability for a 4 weekday plus 1 weekend day schedule (minimum 40 hours per week)

Preferred Qualifications

• 1+ years of experience in the retail industry
• Passion for cars and the automotive industry
• Experience with warranty products

Benefits

• $21 per hour wage
• Comprehensive benefits including healthcare, dental, vision, prescriptions, and life insurance starting from day 1