Customer Experience Consultant

Responsibilities

• Act as the first point of contact for customers in the branch or over the phone
• Assist with day-to-day transactions, queries, and servicing
• Answer customer calls into the contact centre
• Build customer relationships and find effective solutions to their needs
• Develop knowledge of banking services and products to better assist customers
• Identify new ways to improve the overall customer experience

Requirements

• Proven ability to deliver outstanding customer service from a face-to-face or telephony background
• Ability to communicate effectively with customers to understand their specific needs
• Right to work in the UK

Preferred Qualifications

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach
• Openness to a broad range of activities outside of standard expectations
• Ability to grow and adapt to changing business needs and priorities

Benefits

• Competitive salary range of £27,183.00 - £36,244.00 per annum (depending on experience)
• 25 days holiday plus bank holidays, with options to purchase more
• Significant pension contributions (up to 12.5% with employee contribution)
• Voluntary healthcare benefits including medical and dental insurance
• Company-funded death-in-service and income protection insurance
• Access to wellbeing support across physical, mental, social, and financial pillars
• Staff discounts on Santander products and services

About the Company

Santander is a global, high-impact brand evolving into a technology-driven organisation. Our mission is to help more people and businesses prosper through innovation, customer-centric transformation, and a commitment to excellence in retail and commercial banking.