Customer Experience Concierge

Responsibilities

• Welcome and provide access to Card Members upon arrival at the reception
• Take ownership of the customer experience from beginning to end to ensure brand loyalty
• Provide concierge, lifestyle, and travel consultation services, including minimal reservation assistance
• Employ a "Customer First" philosophy to resolve issues and meet expectations
• Partner with food and beverage lounge partners to accommodate Card Member needs
• Maintain a professional presence as a brand ambassador for American Express

Requirements

• Minimum of 1 year of recent experience servicing premium customers
• Exceptional communication skills with the ability to provide confident recommendations
• Ability to work flexible shifts, including nights, weekends, and holidays
• Professionalism and a positive attitude in a fast-paced, team environment
• Ability to utilize and switch between multiple technology platforms with ease
• Resourcefulness and the ability to make quick, effective decisions in unanticipated situations

Preferred Qualifications

• Experience in the airline, lounge, or travel industry
• Previous experience with travel reservations

Benefits

• Competitive base salaries and bonus incentives
• 6% Company Match on retirement savings plan
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• 20+ weeks paid parental leave for all parents
• Career development and training opportunities
• Free financial coaching and mental health support through the Healthy Minds program

About the Company

American Express is a global leader in customer service and financial services, built on a 175-year history of innovation and shared values. We are committed to backing our customers, communities, and colleagues through world-class service and a culture of inclusion.