Customer Experience Associate

Responsibilities

• Act as a lobby leader to ensure customers are appropriately triaged and assisted
• Contribute to branch targets by identifying and fulfilling simple sales opportunities, such as opening day-to-day accounts and processing GICs
• Build and nurture strong, long-standing customer relationships
• Serve as a technology expert by introducing clients to mobile banking applications and digital self-service options
• Uncover and solve customer needs by explaining complicated financial concepts simply
• Demonstrate success in a target-based performance environment

Requirements

• Strong customer service skills with a professional and friendly approach
• Experience conducting simple sales, proactive marketing calls, and providing financial advice
• Strong technical skills to promote and demonstrate digital banking tools
• Ability to work a flexible schedule
• Previous banking experience is considered a strong asset

Benefits

• Competitive compensation and benefits package
• Rewarding career paths with diverse professional development opportunities
• Recognition and rewards for high performance
• A collaborative and inclusive work environment

About the Company

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management, and capital markets.