Customer Experience Associate

About the Company

Peec AI is a Berlin-based Series A startup building analytics and intelligence tools for modern SEO and growth teams. As AI reshapes how people discover information online, Peec AI helps teams track their visibility across search, measure performance, and uncover opportunities to grow their organic presence.

Responsibilities

• Be the first point of contact for customers, answering questions and solving problems
• Join calls with leading brands and agencies to ensure they feel supported
• Help design and scale CX processes, including help centers and in-app onboarding
• Support customer initiatives such as events, webinars, and AMA sessions
• Act as the voice of the customer by providing actionable feedback to marketing, sales, and product teams

Requirements

• 1-2 years of Customer Success or Support experience, ideally at a fast-growing startup
• Self-driven problem-solver
• Clear and warm communication skills via email, chat, or live calls
• Ambition to learn fast and take on responsibility

Preferred Qualifications

• Experience with SaaS, B2B software, or marketing/SEO tools
• Familiarity with help desk systems or onboarding flows
• Exposure to AI, SEO, or growth tooling
• Experience in a high-growth, venture-backed startup environment

Benefits

• Competitive salary + equity
• Comprehensive benefits package
• Collaborative, high-energy in-office work environment