Customer Experience Associate I

Responsibilities

• Assess calls to provide immediate service, transfers, or follow-ups
• Identify customer needs by reviewing case notes and specific case details
• Perform routine call center activities regarding business products and services
• Use standard scripts and established guidelines to meet SLAs
• Provide specialized information to customers
• Communicate in a warm and empathetic manner
• Gather necessary information to update the database
• Escalate issues to senior levels based on complaints or concerns
• Explain company policies to customers

Requirements

• Ability to perform in an analytical and operational process
• Basic skillset in various processes, procedures, and systems
• Ability to problem solve in a self-guided manner
• Effective information and idea exchange skills
• Ability to work under close supervision and follow standardized procedures

About the Company

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments.