Customer Experience Associate I

Responsibilities

• Perform routine call center activities related to healthcare pharmacy products and services
• Assess incoming calls to provide immediate service, facilitate transfers, or initiate follow-ups
• Identify customer needs by reviewing case notes and examining specific case details
• Use standard scripts and established guidelines to meet Service Level Agreements (SLAs)
• Communicate with customers in a warm, empathetic, and professional manner
• Gather and input all necessary information to ensure accurate database updates
• Explain company policies to customers and escalate complex issues or complaints to senior levels

Requirements

• Experience in customer service or call center environments
• Ability to follow established procedures, scripts, and standardized practices
• Basic skills in data organization, coordination, and database management
• Strong interpersonal skills with the ability to exchange information and ideas effectively
• Ability to work under close supervision in an analytical and operational process

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. We create exceptional outcomes for our clients and the millions of people who count on them, fostering a culture where individuality is noticed and valued every day.