Customer Experience Advisor

Responsibilities

• Act as the first point of contact for customers both in-branch and over the phone
• Assist customers with day-to-day transactions, queries, and general servicing
• Answer incoming customer calls into the contact centre
• Build strong customer relationships and identify effective solutions to their needs
• Develop deep knowledge of banking services and products to better assist customers
• Identify and suggest new ways to improve the overall customer experience

Requirements

• Proven ability to deliver outstanding customer service in a face-to-face or telephony environment
• Strong communication skills with the ability to understand and meet customer needs
• Must have the right to work in the UK

Preferred Qualifications

• A genuine desire to go above and beyond for customers
• Effective team working skills with a flexible, can-do approach
• Ability to adapt to changing business needs and priorities
• Openness to undertaking a broad range of multi-skilled activities

Benefits

• Salary range of £28,800.00 - £36,379.00 per annum
• £500 annual cash allowance to spend on various benefits
• 25 days holiday plus bank holidays (increasing with service)
• Competitive pension scheme with employer contributions up to 12.5%
• Access to voluntary healthcare, including medical and dental insurance
• Wellbeing support across physical, mental, social, and financial pillars
• Opportunities for global career growth and professional development

About the Company

Santander is a global, technology-driven organisation dedicated to helping people and businesses prosper. We are driving a customer-centric transformation that values innovation, bold thinking, and a proactive approach to risk management.