Customer Experience Advisor

Responsibilities

• Act as the first point of contact for customers in the Southampton branch or over the phone
• Assist with day-to-day transactions, queries, and servicing
• Answer customer calls into the contact centre
• Build customer relationships and find effective solutions
• Develop knowledge of services and products to better assist customers
• Identify new ways to improve the overall customer experience

Requirements

• Proven ability to deliver outstanding customer service in a face-to-face or telephony background
• Ability to communicate effectively with customers to understand their needs
• Right to work in the UK

Preferred Qualifications

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach
• Openness to a broad range of activities outside of standard expectations
• Ability to grow, adapt, and change to accommodate business needs

Benefits

• Salary range of £25,000.00 - £31,579.00 per annum
• £500 annual cash allowance to spend on benefits
• 25 days holiday plus bank holidays (increasing with service)
• Competitive pension scheme with up to 12.5% employer contribution
• Voluntary healthcare benefits including medical and dental insurance
• Access to wellbeing support, including mental health and physical fitness resources
• Opportunities for global career growth and professional development

About the Company

Santander is a global, high-impact brand evolving into a technology-driven organisation. Our mission is to help more people and businesses prosper through innovation, collaboration, and a customer-centric approach to retail and commercial banking.