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Posted 10 hours ago
Customer Engineering Manager
BrowserbaseCustomer Engineering Manager
Requirements
6+ years technical customer-facing experience, 2+ years people management, Proficiency in Playwright, Puppeteer, or Selenium, TypeScript or Python proficiency, Experience with LangChain or crewAI, Onsite in San Francisco
Skills
TypeScriptPythonPlaywright
About the role
About the Company
Browserbase is the complete platform to build and deploy agents that browse and interact with the web like humans. We provide one API key for agents to search and fetch information, fill out forms, and replicate user actions. We are a Series B startup backed by Kleiner Perkins, CRV, and Notable Capital.
Responsibilities
- Direct, evaluate, and scale a high-performing team of Customer Engineers
- Design and operationalize team-level delivery frameworks and standardized playbooks
- Serve as the ultimate escalation point for complex integration challenges involving web automation and AI frameworks
- Establish and enforce SLAs, queue health metrics, and turnaround times
- Synthesize technical trends into actionable feedback for Product and Core Engineering teams
Requirements
- 6+ years in technical, customer-facing roles (Forward Deployed Engineering, Solutions Engineering, etc.)
- 2+ years of direct people management experience
- Proficiency in modern web technologies and headless browser automation (Playwright, Puppeteer, or Selenium)
- Ability to read, write, and debug code in TypeScript and/or Python
- Practical experience with AI orchestration frameworks (LangChain, crewAI, or Vercel AI SDK)
- Proven track record of leading complex, multi-stakeholder technical projects
- Ability to work onsite 5 days a week in San Francisco
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Get started — it's freeCustomer Engineering Manager
Browserbase · San Francisco
