Customer Engineer - Thermal

Responsibilities

• Perform commissioning, service contract maintenance, and after-hours service for Vertiv thermal equipment.
• Plan customer service maintenance visits in a structured and methodical manner.
• Complete digital time sheets and detailed field service reports for every call attended.
• Maintain professional relationships with customers and provide regular feedback to the Vertiv team.
• Manage personal onboard spare parts inventory and report usage accurately.
• Comply with all Work, Health & Safety (WHS), Environment, and Quality obligations.
• Participate in an on-call roster, which may include lone worker duties and overnight travel.

Requirements

• Mechanical Trade Certificate.
• Restricted Electrical Licence.
• Refrigerant Handling Licence.
• Valid Driver's Licence.
• Proven experience in Air-Conditioning or precision cooling industry as a service technician.
• Proficiency in Microsoft Office.
• Ability to work in tight/restricted locations, at heights, and around energized electrical equipment.
• Physical capability to lift and relocate heavy equipment such as compressors and gas bottles.

Preferred Qualifications

• Technical knowledge of data centres, telecommunications, or commercial/industrial industries.
• Knowledge of thermal controls and networking.

About the Company

Vertiv is a global leader in providing critical digital infrastructure and continuity solutions. We provide essential services and equipment to ensure the reliable operation of mission-critical environments, including data centres and telecommunications networks.