Customer Engineer

Responsibilities

• Design, deploy, and optimize solutions tailored to customers' technical environments and business needs
• Serve as a trusted advisor to customer engineering teams navigating complex implementation challenges
• Promote onboarding, drive adoption, and ensure long-term success through proactive engagement
• Communicate customer trends and insights back to the product team
• Investigate and resolve integration issues, implementation barriers, and technical inquiries
• Partner with engineering, product, and GTM teams to enhance the customer experience
• Create resources that empower customers and internal teams to operate more efficiently

Requirements

• Experience in solutions engineering, customer engineering, implementation, technical consulting, or developer support
• Strong technical foundations in APIs, integrations, and modern software architectures
• Direct experience working with technical customers in complex environments
• Clear communication skills for audiences ranging from junior engineers to VPs of Engineering
• Ownership mindset and strong pattern recognition instincts
• Experience with APIs, integrations, developer tools, or enterprise software is a strong plus

About the Company

This venture-backed AI infrastructure company is developing the connectivity layer that enables AI platforms and B2B software to take meaningful action within the systems businesses rely on. The founding team brings experience from Google, Meta, and AWS.