Customer Engineer

Responsibilities

• Perform installation, certification, implementation, and maintenance of financial equipment and ATMs at client sites
• Conduct incident analysis and technical resolution to ensure equipment functionality and customer satisfaction
• Provide comprehensive hardware and software support, including OS loading and troubleshooting
• Manage the full lifecycle of customer service calls, from initial assignment to incident resolution, while meeting established metrics
• Create and report activity reports using company management tools
• Maintain custody and inventory of assigned assets, including spare parts, software, and documentation
• Represent the NCR ATLEOS brand through professional dialogue and high-quality service

Requirements

• Minimum of 2 years of experience in incident resolution and analysis for financial equipment
• Proven experience in electronics for troubleshooting using tools such as soldering irons and multimeters
• Hands-on experience with hardware and software repair for ATMs and microcomputing equipment
• Proficiency in Windows operating systems and software troubleshooting
• Availability to work rotating shifts, on-call duties, and night shifts as required by client schedules
• Full mobility and availability to travel across the national territory

Preferred Qualifications

• Training or certification in Occupational Risk Prevention and working at heights
• Experience supporting networking systems and financial hardware
• Familiarity with operational metrics such as SLA, Productivity, Retrips, and Revisits
• Previous experience in operational processes within technology or technical service companies

About the Company

NCR ATLEOS brings innovation to financial institutions across the globe. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking.