Customer Engineer I

Responsibilities

• Perform scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units, and Battery system products.
• Provide on-site and phone assistance to customers, striving for "first time fix" resolutions.
• Execute technical tasks including site evaluations, repairs, and implementing Field Change Notices.
• Maintain accurate administrative documentation, including time cards, expense reports, and service reports.
• Operate company vehicles and equipment safely in accordance with all local laws and company policies.
• Manage individual inventory and perform regular cycle counts.

Requirements

• High School or Vocational School Diploma.
• 2-4 years of military technical experience or 0-2 years of relevant industry experience.
• Familiarity with electrical and electronic test equipment and fundamentals.
• Valid driver’s license.
• Ability to lift up to 75 pounds.
• Ability to travel and work flexible schedules, including weekends, evenings, and holidays.

Preferred Qualifications

• ASEET or AMEET certification (or progress towards certification).
• Proficiency with Microsoft Office and associated technical software.

About the Company

Vertiv (NYSE: VRT) provides critical digital infrastructure and continuity solutions. We bring together hardware, software, analytics, and ongoing services to enable our customers' vital applications to run continuously and perform optimally. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities.