Customer Engineer

Responsibilities

• Lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proof of Concepts (PoCs) across Security, Networking, and Developer Platforms.
• Act as a trusted technical advisor throughout the entire customer lifecycle, from initial onboarding through renewal and expansion.
• Own the long-term technical relationship to ensure alignment between customer business goals and the product roadmap.
• Carry a variable quota tied to new business acquisition and account growth, driving platform adoption and identifying cross-sell opportunities.
• Lead technical Quarterly Business Reviews (QBRs) to demonstrate ROI to C-level executives.
• Utilize AI agents and internal platforms to automate routine tasks like RFP responses and telemetry monitoring.

Requirements

• Experience in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, or Sales Engineering).
• Broad technical expertise in web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
• Proven track record in a quota-carrying or revenue-aligned environment with an understanding of SaaS metrics and enterprise sales cycles.
• Exceptional presentation and stakeholder management skills, with the ability to communicate with C-suite executives.
• Must be based in Mumbai, India.

Preferred Qualifications

• Hands-on experience with Cloudflare's developer platform and AI ecosystem (e.g., Workers AI, AI Gateway).
• Knowledge of applied AI, including prompt engineering, LLM orchestration, or RAG architectures.
• Proficiency in coding or scripting languages such as Python or JavaScript for custom integrations and API connectors.

About the Company

Cloudflare is on a mission to help build a better Internet. We run one of the world’s largest networks, protecting and accelerating Internet applications for millions of customers ranging from individual bloggers to Fortune 500 companies. We value builders, curiosity, and the use of AI to solve the complex problems of the modern web.