Customer Engagement Trainee

Responsibilities

• Participate in guided training to understand the Customer Engagement Representative role
• Build foundational knowledge of SKF products, services, and processes
• Shadow team members during customer calls and internal meetings
• Assist in delivering professional support to enhance customer experience
• Manage customer requests including order inquiries and status checks
• Support the internal sales team with documentation and follow-up tasks
• Collaborate with cross-functional teams like Engineering and Operations

Requirements

• Ambitious and motivated to grow in a customer-focused role
• Strong active listening and clear communication skills
• Comfortable interacting with customers via phone and email
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Strong attention to detail and organizational skills
• Willingness to travel for permanent roles

About the Company

SKF is an industry-leading manufacturer and one of the world’s largest global suppliers of bearings and supporting solutions for rotating equipment. Founded in Sweden in 1907, SKF provides essential solutions for various industries, from automotive to aerospace.