Customer Engagement Specialist

Responsibilities

• Take inbound and make outbound calls to assist customers in scheduling free appointments
• Meet or exceed metrics for converting leads into scheduled appointments
• Focus on appointment retention
• Collaborate with team members to ensure smooth communication and a personal touch with homeowners

Requirements

• Must be at least 18 years old
• Minimum of 1-2 years of customer service experience
• History of reliable and consistent job longevity
• Ability to pass pre-employment screening including background checks

Benefits

• Medical, dental, vision, and life insurance
• Flex spending and HSA options
• 401(K) retirement savings with up to 5% match
• Employer-paid life insurance ($50,000)
• Comprehensive paid training
• Career growth and development opportunities

About the Company

Thrasher is a family-owned residential construction company specializing in waterproofing, foundations, and concrete repair. Since 1975, they have been committed to delivering exceptional customer service and a "WOW" experience.