Customer Engagement Specialist

About the Company

Levelpath is the modern AI procurement platform for global enterprises. Since our founding in 2022, we have been on a mission to make procurement delightful, providing clarity, control, and intelligence for procurement, finance, legal, and IT stakeholders.

Responsibilities

• Drive impact by focusing on customer experience through answering support tickets and providing user guidance
• Act as the first touchpoint for users encountering product difficulties
• Become a product expert to drive adoption and satisfaction
• Interact with Product and Engineering teams to identify areas for improvement
• Build best practice guides, playbooks, and product documentation
• Partner with the executive team to build and scale processes using Zendesk and Salesforce

Requirements

• 5+ years of professional experience
• At least 4 years in a direct customer-facing role (support, customer success, or account management)
• B2B SaaS experience in a fast-paced environment
• BA or BS degree
• Strong written and verbal communication skills
• Ability to manage multiple workstreams and communicate with technical stakeholders
• Availability for occasional travel to visit customers

Preferred Qualifications

• Experience with Zendesk and Salesforce
• Proven ability to improve organizational processes