Customer Engagement Manager

Responsibilities

• Identify and develop growth opportunities across both new and existing customer portfolios
• Lead end-to-end tender and bid processes, ensuring delivery against key milestones
• Deliver high-quality submissions including data analysis, operational solutions, and commercial proposals
• Coordinate cross-functional stakeholders to support bid development and execution
• Support new customer implementations to ensure a seamless onboarding experience
• Manage pipeline and maintain bid resources to inform future opportunities

Requirements

• 5–10 years of experience in a complex logistics or supply chain environment
• Proven success leading end-to-end tender and bid processes to achieve commercial outcomes
• Strong commercial acumen with an understanding of cost-to-serve and operational financial impacts
• Advanced proposal writing capability with the ability to translate data into compelling solutions
• Ability to influence and engage internal and external stakeholders across operations, safety, and commercial teams
• Knowledge of the Intermodal industry and established customer or stakeholder networks

Benefits

• 12 weeks paid parental leave and return to work bonus for eligible employees
• Career development opportunities and mentoring programs
• Access to a range of benefits across dining, adventure, travel, and health and well-being
• The chance to work in a high-performing team where your contributions make a real impact

About the Company

Linfox is a leading provider of integrated supply chain solutions across Asia Pacific. Our multinational team delivers more than $60 billion worth of food, medicine, and resources each year through a vast network of warehouses and distribution centres. We use sophisticated technology to serve major customers in retail, healthcare, government, and defence, shaping the future of logistics through innovation in safety, sustainability, and efficiency.