Customer Engagement Manager

Responsibilities

• Own end-to-end resolution of complex customer data questions and issues
• Prepare and deliver Quarterly Business Reviews for corporate and enterprise accounts
• Deliver regular customer satisfaction evaluations and ensure high satisfaction scores
• Enhance data processing and efficiencies through continuous improvement analysis
• Manage communication of timelines, change requests, and status reports for customer projects
• Proactively identify and lead responses to customer churn risks
• Collaborate with subject matter experts, developers, and QA teams to manage analytics delivery
• Lead training, documentation, and coaching for junior team members

Requirements

• 4+ years in customer engagement, customer success, or account management
• 3+ years of analytics experience, preferably in the pharmaceutical industry
• Demonstrated ability to build trusted relationships and resolve escalations
• Experience with data-driven reasoning and influencing outcomes

Preferred Qualifications

• Experience working for a SaaS provider
• Knowledge of support models

Benefits

• Medical benefits
• Student Loan Reimbursement
• Flexible Paid Time Off
• Paid Parental Leave
• 401(k) Plan with Company Match
• Learning & Development opportunities

About the Company

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers, providing the infrastructure required for patient access and therapy commercialization.