Customer Engagement Manager

Responsibilities

• Manage a book of high-value Meal Program accounts with full accountability for retention and GMV protection
• Serve as the primary strategic partner for accounts after AE handoff, building trusted relationships with admins and key stakeholders
• Conduct regular business reviews, both in-person and virtually, to align on goals and surface delivered value
• Escalate service, delivery, or accuracy issues to cross-functional partners to ensure customer satisfaction
• Maintain accurate account records in Salesforce, including stakeholder maps, account health, and risk factors
• Help refine playbooks and models for retaining valuable Meal Program customers
• Advocate for product and service improvements based on direct customer feedback
• Utilize AI tools to prioritize accounts, personalize outreach, and surface next best actions

Requirements

• 5+ years of experience in consultative sales, account management, or strategic customer relationships
• Experience working in a B2B, SaaS, marketplace, or service-driven environment
• Proven track record of managing a book of business with accountability for retention
• Proficiency with Salesforce for managing account activity and maintaining hygiene
• Strong relationship-building skills with the ability to influence stakeholders from admins to executives
• Ability to work cross-functionally with sales, support, operations, and product teams
• Willingness to travel approximately 25% of the time

Benefits

• Market competitive salary and stock options
• Flexible PTO and 12 paid holidays
• 401K with company match
• Comprehensive health, dental, and FSA coverage
• Mental health and family planning resources
• Remote-friendly work environment

About the Company

ezCater is the #1 food tech platform for workplaces in the US, making it easy for organizations to manage their food needs and order from over 125,000 restaurants nationwide. We provide scalable solutions for everything from employee meal programs to one-off meetings, backed by reliable 24/7 service.