Customer Engagement (Apprentice)

Responsibilities

• Create and maintain detailed customer profiles, capturing client preferences, needs, and interaction history
• Conduct product demonstrations and explain features, content, and functionality of company portals
• Serve as the primary point of contact for client queries and coordinate with internal teams for timely resolution
• Build and maintain strong client relationships through regular engagement and proactive support
• Monitor product usage, identify opportunities to increase utilization, and enhance client value
• Address client feedback effectively to improve satisfaction and loyalty

Requirements

• Bachelor’s or master’s degree in any discipline or a relevant professional qualification
• Strong written and verbal communication skills
• Good analytical and problem-solving abilities
• Strong time management and multitasking skills
• Ability to collaborate effectively with cross-functional teams
• Open to freshers; internship experience is an added advantage

Preferred Qualifications

• Experience or a strong interest in customer relationship management (CRM)
• Ability to build and maintain positive client relationships

About the Company

Dun & Bradstreet is a global leader in business decisioning data and analytics. For over 180 years, we have helped companies worldwide grow, manage risk, and innovate by turning uncertainty into opportunity. We are a diverse, global team that values creativity, collaboration, and bold ideas.