Customer Engagement Advocate

Responsibilities

• Engage and educate new and existing members on surgery offerings and benefits
• Coordinate appointments and travel for members, including venue selection
• Assist with provider selection
• Follow up, resolve, and document issues with inquiries
• Handle highly sensitive information while maintaining PHI compliance

Requirements

• High school diploma required
• 1–3 years of experience in customer service, service center, or sales enablement
• Strong written and verbal communication skills
• Strong critical thinking and problem-solving skills
• Ability to organize work activities to meet deadlines
• Ability to work effectively in a team environment

Preferred Qualifications

• Bachelor's degree in healthcare administration, social services, or public health
• Bilingual in Spanish and English

Benefits

• Medical, Dental, and Vision Insurance
• 401k with company match
• Paid Time Off and Paid Parental Leave
• Parking Reimbursement ($150/month)
• Free onsite Gym membership
• Short and Long Term Disability
• Life Insurance

About the Company

Lantern is a specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence, Lantern delivers excellent care with significant cost savings to employers and their workforces.