Customer Enablement Specialist

Responsibilities

• Own the strategy and frontend experience of the RSA Community to drive customer engagement
• Design community structure, navigation, and content surfacing for optimal user experience
• Lead digital enablement innovation, including community-led and AI-powered initiatives
• Own reporting and analytics for community and customer enablement performance using GA4 or BI tools
• Translate behavioral insights into actionable improvements for engagement and adoption
• Partner with Education Services to connect the community with training programs and LMS content
• Collaborate with Customer Success and Support to embed enablement into the end-to-end customer journey

Requirements

• 5+ years of experience in customer community, enablement, education, or digital learning within a SaaS or technology environment
• Bachelor's degree or equivalent professional experience
• Strong analytical skills with experience interpreting customer behavior via Google Analytics, Salesforce, or BI tools
• Excellent written and verbal communication skills in English
• Proven ability to manage stakeholders and collaborate across cross-functional teams

Preferred Qualifications

• Hands-on experience with community platforms or knowledge management systems like Salesforce Experience Cloud
• Experience embedding enablement into Customer Success or Support customer journeys
• Exposure to AI-driven enablement tools such as chatbots or learning automation
• Experience in customer journey mapping and lifecycle design

About the Company

RSA provides trusted identity and access management for 12,000 organizations around the world. We specialize in empowering security-first organizations in financial services, healthcare, energy, and technology to thrive in a digital world through modern authentication, access, and identity governance solutions.