Customer Enablement Specialist

About the Company

Bobyard automates construction takeoff with AI. We use CV + NLP to read drawings like an expert estimator, but 10x faster with fewer mistakes. We're turning the most painful part of pre-construction into software.

Responsibilities

• Own Intercom, respond to customer questions, and troubleshoot issues
• Build the Knowledge Center and LMS using Looms, guides, and articles
• Scale support using automations, templates, and AI
• Partner with Product and Engineering to log bugs and document feedback
• Support Sales and CS with product demos and feature deep dives
• Write changelogs and publish feature announcements
• Develop deep expertise in the platform and user workflows

Requirements

• 2+ years in a customer-facing role (Support, Enablement, or Success preferred)
• Excellent written and verbal communication skills
• Proficiency with Intercom or similar chat tools
• Experience with documentation, LMS tools, or Loom
• Ability to thrive in a fast-paced startup environment

Benefits

• Base salary of $80k - $100k plus equity
• Clear path to grow into CSM or CS Operations
• Opportunity to work in person in San Francisco