Customer Education Specialist

Responsibilities

• Conduct thorough onboarding sessions with new and existing customers
• Develop and deliver engaging training sessions, both in-person and remotely
• Proactively seek feedback from customers to identify areas for improvement
• Act as a liaison between customers and internal teams to advocate for client needs
• Stay informed about industry trends and best practices in customer training

Requirements

• 4+ years of experience in a customer-facing role (customer success, training, or teaching)
• Willingness to travel as needed for in-person training sessions
• Strong communication and presentation skills
• Technical proficiency and ability to learn products quickly
• Highly organized and detail-oriented
• Ability to work in person with the team 4-5 days per week

Preferred Qualifications

• Experience creating educational content such as videos, tutorials, and documentation

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• Unlimited vacation and paid holidays
• Relocation packages available

About the Company

EliseAI is improving the housing and healthcare industries by integrating AI agents into existing workflows to increase efficiency and reduce costs.