Customer Education & Learning Experience Designer

About the Company

CubX is a modern Managed Service Provider (MSP) transforming how businesses experience technology. We believe IT should be simple, secure, and enjoyable through automation, thoughtful design, and world-class customer experiences.

Responsibilities

• Design exceptional learning experiences for end users
• Plan, script, record, and edit professional training videos
• Create graphics, diagrams, and visual explainers
• Build structured onboarding journeys for new customers
• Develop learning paths based on different user roles
• Interview engineers and subject matter experts to translate complex technical concepts into everyday language
• Maintain and expand the customer knowledge base
• Improve adoption of Microsoft 365, AI, cybersecurity, and CubX services
• Analyze customer feedback to improve educational content

Requirements

• Experience creating instructional videos or educational content
• Strong visual design skills for graphics and diagrams
• Experience using Figma, Canva, or Adobe Creative Suite
• Experience writing documentation, SOPs, or knowledge base articles
• Experience interviewing and communicating with technical subject matter experts
• Eligibility to work in the United States

Preferred Qualifications

• Experience as an Instructional Designer or Technical Trainer
• Experience building SaaS or software education programs
• Experience with motion graphics or animation
• Proficiency with video editing software like Premiere Pro or Camtasia
• Familiarity with Microsoft 365 and AI tools like ChatGPT or Microsoft Copilot
• Experience with Learning Management Systems (LMS)
• Basic understanding of cloud technology or cybersecurity

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and company holidays
• Professional development and certification opportunities
• On-site gym and modern office environment