Customer Education, Content & Systems Operations Lead

About the Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.

Responsibilities

• Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, and discoverability
• Run the team’s operating rhythm across priorities, ownership, timelines, and launch readiness
• Turn ambiguous cross-functional initiatives into clear plans, workflows, and decision points
• Design scalable processes for how education programs are created, launched, and measured
• Translate business needs into practical system requirements and partner across teams to implement solutions
• Identify operational risks, portfolio gaps, and execution breakdowns
• Use AI to automate repeatable work and strengthen quality control

Requirements

• 8+ years of experience in content operations, program operations, business operations, or knowledge management
• Experience owning or improving the operating model of a fast-moving, cross-functional team
• Demonstrated experience managing the lifecycle and quality of a complex content portfolio
• Strong program management skills including prioritization and risk identification
• Experience translating business needs into clear workflows and system requirements
• Excellent written communication and strong operational judgment

Preferred Qualifications

• Experience in customer education, customer success, enablement, or enterprise technology
• Experience supporting content across multiple formats, audiences, or channels
• Familiarity with systems and data flows supporting customer adoption and GTM execution
• Experience building AI-enabled workflows to improve consistency