Customer Education, Content & Systems Operations Lead

Responsibilities

• Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, and discoverability.
• Run the team’s operating rhythm across priorities, ownership, timelines, and launch readiness.
• Design scalable processes and handoffs for how education programs are created, launched, and measured.
• Translate ambiguous cross-functional initiatives and business needs into clear plans, workflows, and system requirements.
• Identify operational risks, portfolio gaps, and execution breakdowns before they escalate.
• Use AI to automate repeatable work, strengthen quality control, and create better operating leverage.

Requirements

• 8+ years of experience in content operations, program operations, business operations, or knowledge management.
• Experience owning or improving the operating model of a fast-moving, cross-functional team.
• Demonstrated experience managing the lifecycle and quality of a complex content or knowledge portfolio.
• Strong program management skills, including prioritization, dependency management, and risk identification.
• Experience translating business needs into clear workflows and implementation plans.
• Excellent written communication and sound operational judgment.

Preferred Qualifications

• Experience in customer education, customer success, enablement, or enterprise technology.
• Experience supporting content and programs across multiple formats, audiences, or channels.
• Familiarity with systems and data flows that support customer adoption and GTM execution.
• Experience building AI-enabled workflows to reduce manual effort and improve consistency.

Benefits

• Medical, dental, and vision insurance for you and your family.
• 401(k) retirement plan with employer match.
• Paid parental leave (up to 24 weeks for birth parents) and paid medical/caregiver leave.
• Flexible PTO for exempt employees and 13+ paid company holidays.
• Mental health and wellness support.
• Annual learning and development stipend.
• Daily meals in our offices and meal delivery credits.
• Generous equity and performance-related bonuses.

About the Company

OpenAI's mission is to ensure that artificial general intelligence benefits all of humanity. We push the boundaries of AI capabilities and seek to safely deploy them to the world through our products.