Customer E-service Assistant

Responsibilities

• Welcome clients according to instructions
• Receive and filter emergency requests via various channels (calls, web quotes, inbox)
• Transfer communications to appropriate agencies and services
• Identify third parties, create requests, and determine urgency levels
• Schedule interventions
• Manage various interfaces and client relationship techniques
• Ensure relevant and adequate responses to client needs

Requirements

• High school diploma (BAC) recommended
• Strong oral and written communication skills
• Knowledge of technical industry vocabulary
• Proficiency in IT tools
• Ability to work autonomously and handle unforeseen situations
• Ability to synthesize messages
• Rigorous, organized, and good interpersonal skills
• Ability to maintain confidentiality

Benefits

• Base salary between €2000 and €2100
• 13th month
• Profit sharing and participation
• Quarterly bonus
• Meal vouchers
• Health insurance
• CSE (holiday and Christmas vouchers)
• 100% public transport reimbursement
• Career evolution and mobility opportunities

About the Company

Veolia aims to be the leading company in ecological transformation. Present on five continents with nearly 179,000 employees, the Group designs and deploys solutions for water, waste, and energy management.