Customer Delivery Manager

Responsibilities

• Formulate strategies for performance metrics, escalation, change management, and customer communication.
• Own expense and cost targets for service delivery, including the implementation of expense controls.
• Manage high-risk projects and lead cross-functional teams to implement corrective actions.
• Oversee timely SLA delivery and manage vendor negotiations.
• Identify revenue opportunities and contribute to account and strategic plans.
• Drive cross-organization optimization efforts and lead knowledge management strategies.
• Participate in presales and change order negotiations regarding delivery capability and cost.
• Build productive internal and external working relationships and provide mentoring to junior employees.

Requirements

• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or a related discipline.
• 7-10 years of professional work experience.
• Proven experience in ITIL/ITSM, business, or customer support.

Preferred Qualifications

• Experience managing complex, high-risk projects within an IT service environment.
• Strong digital fluency and ability to navigate complex data analysis.

About the Company

HP is a global technology leader dedicated to reshaping the way the world works. We believe in the power of collective accomplishment and foster an inclusive environment where employees can build meaningful careers and drive innovation.