Customer Delivery Manager

Responsibilities

• Manage a team of Customer Delivery Managers for the MDS and MCS business in North America
• Drive strategic customer relationship development and contribute to growth plans
• Nurture senior-level and executive-level relationships to ensure exceptional customer satisfaction
• Oversee talent management, including recruitment, performance management, coaching, and career development
• Manage the FPR process and escalate major issues with strategic recommendations to senior management
• Identify opportunities for process improvement and policy development to align with business strategy
• Forecast resource needs and align them with business requirements for optimized performance

Requirements

• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or a related discipline
• 7-10 years of job-related experience
• 5-7 years of management experience

Preferred Qualifications

• Experience in ITIL/ITSM frameworks
• Background in customer support or related business fields

Benefits

• Health, dental, and vision insurance
• Long term and short term disability insurance
• Life insurance and employee assistance program
• Flexible spending account
• Generous time off policies, including 11 paid holidays
• 4-12 weeks of fully paid parental leave based on tenure
• Additional flexible paid vacation and sick leave

About the Company

HP is a global leader dedicated to reshaping the way the world works. We foster an environment of innovation, diversity, and respect, empowering our team members to contribute to collective success and the future of work.