Customer Delivery Engineer

Responsibilities

• Serve as the primary technical interface for customer missions, aligning on objectives and managing expectations.
• Own the full mission lifecycle, from requirements definition and ConOps design through launch, commissioning, and on-orbit execution.
• Operate Loft spacecraft and payloads on orbit, driving mission execution and anomaly resolution.
• Work directly with customers to design and implement mission applications using Loft’s API and operational framework.
• Develop mission tooling and automation in Python to improve reliability and operational scale.
• Translate operational experience and customer feedback into concrete product improvements and roadmap input.

Requirements

• 3+ years of experience in an operational engineering environment (e.g., satellite operations, production infrastructure, or mission-critical systems).
• Experience owning or significantly contributing to production systems in real-world, mission-critical environments.
• Strong complex system troubleshooting skills, including diagnosing issues across multi-layered interfaces and dependencies.
• Strong Python scripting skills and experience building automation for operational systems.
• Experience working with software systems, APIs, and infrastructure such as Docker.
• Ability to operate effectively in dynamic, high-pressure environments.
• Strong communication skills for working with customers and cross-functional stakeholders.

Preferred Qualifications

• Experience with satellite operations, spacecraft commissioning, or AIT.
• Knowledge of spacecraft subsystems such as guidance and control, power, or communications.
• Experience integrating external systems into larger operational architectures.
• Experience with configuration languages such as CUE.
• Experience working with international or cross-cultural teams.

Benefits

• 100% company-paid medical, dental, and vision insurance for employees and dependents.
• Flexible Time Off policy and 12 paid holidays.
• 401(k) plan and equity options.
• Daily catered lunches and snacks in the office.
• Fully paid parental leave (14 weeks for birthing parents, 10 weeks for non-birthing parents).
• Comprehensive fertility healthcare and family-forming benefits.
• Relocation assistance when applicable.

About the Company

Loft Orbital Solutions provides governments, companies, and research institutions with a fast, reliable, and simple way to deploy missions in orbit. We integrate, launch, and operate spacecraft, offering end-to-end missions as a service across Earth observation, IoT connectivity, on-orbit AI, and national security.