Customer Contact Leader

About the Company

Belmond is a collection of iconic hotels, trains, safaris and river cruises worldwide. Part of the LVMH family, Belmond celebrates the art of travel through curated adventures and luxury experiences across the globe.

Responsibilities

• Nurture a high-performing team through regular 1:1s, coaching, and timely feedback
• Ensure travel inquiries and reservations are handled with luxury service standards
• Manage escalations with grace and provide thoughtful resolutions
• Identify opportunities for continual operational improvement
• Act as Duty Leader during weekends, holidays, and senior management absences
• Maintain compliance with Health and Safety policies
• Foster an inclusive and collaborative workplace culture

Requirements

• Bachelor's Degree, Hospitality major preferred
• Five years of experience in hospitality, hotel operations, or customer service
• One year of experience in a supervisory capacity
• Understanding of the luxury hotel environment
• Excellent operations, communications, and organizational skills
• Ability to multi-task under pressure in a fast-paced environment

Benefits

• Medical, dental, vision, disability, and life insurance
• 401(k) retirement savings plan
• Paid vacation and holidays
• Complimentary and preferred rate experiences at iconic destinations