Customer Consultant

Responsibilities

• Welcome customers to the branch and serve as the first point of contact
• Assist customers with using digital banking services and educate them on their benefits
• Resolve banking queries and engage in conversations to understand individual customer needs
• Propose appropriate products and services from a broad range of solutions
• Collaborate with colleagues across branches and the Digital Experience Centre to ensure customers receive expert advice

Requirements

• Experience working in a customer service environment
• Strong communication skills with the ability to build rapport with customers and colleagues
• Digital literacy and a keen interest in new technologies
• Natural curiosity and problem-solving skills to offer the best customer solutions
• A flexible, positive approach and the drive to achieve team goals

Benefits

• 25 days holiday (pro rata)
• Access to private medical insurance
• Highly competitive pension scheme
• Annual performance-related bonus
• Training and development opportunities
• Access to a salary sacrifice scheme
• Life assurance
• Wellhub access for health and wellness
• Up to 2 days of paid volunteering per year

About the Company

Nationwide is a mutual building society, meaning we are owned by our members rather than shareholders. This allows us to put our customers' needs first and share our profits with them. Virgin Money is now part of Nationwide, and together we are working to deliver fairer finances and a positive impact on our communities.