Customer Consultant

Responsibilities

• Welcome customers into the branch and provide friendly, trusted assistance with their banking needs
• Handle a variety of transactions and queries accurately while maintaining security and fairness
• Guide customers through digital banking tools and services to make managing money easier
• Recommend banking products and services that are appropriate for individual customer needs
• Work collaboratively within a busy branch team to deliver excellent service during peak times
• Follow internal processes and escalate concerns to protect customers and their finances

Requirements

• A strong passion for delivering exceptional customer service
• Excellent people skills with the ability to show empathy and patience
• Ability to communicate clearly and naturally, both in person and over the phone
• Comfortable working in a fast-paced environment where priorities can shift
• Digitally savvy and confident using technology to assist customers
• A positive mindset and the ability to stay calm under pressure

Benefits

• 25 days holiday per year, increasing to 30 days over time (with options to buy more)
• Annual performance-related bonus
• Access to Wellhub for health and wellness options
• Private medical insurance and a competitive pension scheme
• Up to 2 days of paid volunteering per year
• Ongoing training and professional development opportunities

About the Company

Nationwide is a mutual building society, meaning we are owned by our members rather than shareholders. We are dedicated to providing fairer finances and putting our customers' needs first. Following the acquisition of Virgin Money, we continue to provide essential high street banking services with a purpose-driven approach to supporting our communities.