Customer Consultant

Responsibilities

• Welcome customers into the branch and provide friendly, trusted assistance with their banking needs
• Handle a variety of transactions and queries accurately while maintaining security and fairness
• Guide customers through digital banking tools and services to make managing money easier
• Recommend banking products and services that are appropriate for individual customer needs
• Work collaboratively within a busy branch environment to deliver excellent service during peak times
• Follow established processes and escalate concerns to protect customers and their finances

Requirements

• Experience or a strong passion for working in a customer service environment
• Strong communication skills with the ability to guide customers face-to-face and over the phone
• Digitally savvy with confidence using technology and helping others navigate digital tools
• Ability to work effectively in a fast-paced environment and adapt to shifting priorities
• High level of empathy, patience, and people skills to support customers through complex situations
• A positive mindset and the ability to stay calm under pressure

Benefits

• 25 days holiday per year, increasing up to 30 days (plus the option to buy up to 10 extra days)
• Access to Wellhub for various health and wellness options
• Up to 2 days of paid volunteering per year
• Ongoing training and professional development opportunities
• Annual performance-related bonus
• Access to private medical insurance and a competitive pension scheme
• Life assurance and various salary sacrifice scheme options

About the Company

Nationwide is a mutual building society, meaning we are owned by our members rather than shareholders. We are dedicated to providing fairer finances and putting our customers' needs first. Following the acquisition of Virgin Money, we continue to deliver impactful banking services across the UK, driven by a purpose to do what is right for our communities and society.