Customer Consultant

Responsibilities

• Serve as the first point of contact for customers in the Leeds branch
• Welcome customers and assist them with using digital banking services
• Resolve banking queries and educate customers on the benefits of digital tools
• Conduct conversations to understand customer needs and propose suitable products and services
• Collaborate with colleagues across branches and the Digital Experience Centre to ensure customers receive expert advice

Requirements

• Experience working in a customer service environment
• Strong communication skills with the ability to build rapport with customers and colleagues
• A keen interest in digital technologies and new ways of banking
• A flexible and positive approach to meeting customer needs and business demands
• Drive and enthusiasm to achieve team goals

Benefits

• 25 days holiday (pro rata)
• Access to private medical insurance
• Highly competitive pension scheme
• Annual performance-related bonus
• Training and development opportunities
• Access to a salary sacrifice scheme
• Life assurance
• Wellhub access for health and wellness
• Up to 2 days of paid volunteering per year

About the Company

Nationwide is a purpose-driven mutual, owned by our members rather than shareholders. Following the acquisition of Virgin Money, we are working to deliver fairer finances and a meaningful impact on our customers' lives. We pride ourselves on being a customer-first organization that challenges the financial sector status quo.