Customer Consultant

Responsibilities

• Serve as the first point of contact for customers in the Baillieston branch
• Welcome customers and assist them with using digital banking services
• Resolve banking queries and educate customers on the benefits of digital tools
• Conduct conversations to understand customer needs and propose suitable products and services
• Collaborate with colleagues across branches and the Digital Experience Centre to ensure customers receive expert advice

Requirements

• Experience working in a customer service environment
• Strong communication skills with the ability to build rapport with customers and colleagues
• A keen interest in digital technologies and new ways of banking
• Natural curiosity and problem-solving skills to offer the best solutions
• A flexible and positive approach to meeting customer needs and business demands

Benefits

• 25 days holiday (pro rata)
• Access to private medical insurance
• Highly competitive pension scheme
• Annual performance-related bonus
• Training and development opportunities to progress your career
• Access to Wellhub for health and wellness
• Up to 2 days of paid volunteering per year

About the Company

Nationwide is a purpose-driven mutual, owned by our members rather than shareholders. Following the acquisition of Virgin Money, we are working to deliver fairer finances and a meaningful impact on the lives of our customers and communities. We are committed to being a workplace where colleagues are rewarded, recognised, and celebrated.