Customer Complaint Advisor

Responsibilities

• Handle inbound customer calls professionally and efficiently, addressing complaints related to general banking services
• Listen actively to customer concerns, provide clear explanations, and work towards timely resolution
• Record and document complaints accurately, ensuring compliance with regulatory and internal standards
• Escalate complex issues appropriately while maintaining ownership of customer interactions
• Maintain up-to-date knowledge of banking products, policies, and complaint handling procedures

Requirements

• Proven experience in telephony-based customer service, specifically handling customer complaints
• Essential background in Financial Services
• Excellent verbal communication and active listening skills
• Ability to remain calm and professional under pressure
• Strong problem-solving skills and high attention to detail
• Commitment to delivering exceptional customer service and compliance with regulatory requirements

About the Company

Deloitte is a leading global provider of professional services, offering expertise in audit, consulting, financial advisory, risk advisory, and tax services. This specific engagement supports one of our major financial services clients.